Customer Service Agent

TASKS & RESPONSIBILITIES - Provide Front line support to end users over the phone, through emails and on social media. - Diagnose and resolve technical and non-technical issues as per troubleshooting guide. - Follow standard processes and procedures. - Identify and escalate issues as per Client ...

TASKS & RESPONSIBILITIES
- Provide Front line support to end users over the phone, through emails and on social media.
- Diagnose and resolve technical and non-technical issues as per troubleshooting guide.
- Follow standard processes and procedures.
- Identify and escalate issues as per Client specifications
- Accurately process and record call transactions using a tracking software.
- Stay current with system information, changes and updates.
- To perform miscellaneous job-related duties as assigned.
QUALIFICATIONS, SKILLS AND KNOWLEDGE
- SC / HSC Up to date with new technologies (telephone, mobile, Internet, Broadband)
- Computer literate (Excel, Word, Outlook, Internet)Proper phone etiquette
- Ability to speak and write clearly and accurately in both French & English
- Demonstrated proficiency in typing and grammar
- Knowledge of customer service principles and practices
- Effective listening skills


Desirable

NTC 2 Electronics / Telecommunication or City & Guilds or Brevet de Technicien or certificate in IT (A+, N+, Security+, Troubleshooting, networking) or any other alternative qualification


Working Hours

- Shift working system ( 24/7) and need to be available to work at irregular hours and on night shift
WE OFFER
- In house focused training will be provided
- Motivating salary including Basic Salary, Attendance Bonus, Reward Scheme, Medical cover
- Career growth opportunities
- Full time job in a stable company within the Mauritius Telecom Group
- Company Doctor once per week
- Continuous training
- Pleasant working environment