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Customer Relationship Officer

  • Plaine Wilhems
  • Negotiable
  • Permanent
  • Added 24/05/2017 
  • Closing 23/06/2017
  • Nilesh Gammoo

Description

Be the main point of contact for queries and complaints.Promote, Market and sell the services of the organisation

 

QUALIFICATIONS & EXPERIENCE           

Bachelor Degree in Management /Marketing with Three (3) years in a Marketing/Service environment or  A Diploma in Management /Marketing with 5-years’ experience

 AGE                         

25 to 35 years

SALARY                

commensurate with qualification and experience

DUTIES & RESPONSIBILITIES:

  •  Provide a friendly and professional welcome to all customers and visitors, presenting a positive impression of the organisations.
  • Respond to customer enquiries and provide information regarding claims status, benefits and eligibility
  • Ensure that every customer enquiry is dealt with through the appropriate process.
  • Ensure that incoming telephone calls are answered in a professional and timely manner and transferred, where appropriate, to the relevant department.
  • Effectively handle and be accountable for all types of transactions.
  •  Manage and protect customer information, including sensitive financial information, in accordance with relevant legislation.
  •  Handle customer complaints by following organisational complaints procedures.
  •  Ensure the smooth operation of the facility. 
  • Promote market and ‘sell’ the service of the organisations
  •  Deliver high levels of service with minimal supervision to make a difference to the customer.
  • Assist in preparation of events such as AGM, SGM or other meetings
  • Assist in resolving administrative issues as directed by the Team Leader
  • Liaise with Administrators and other stakeholders for the good running of the Association
  • To Perform such cognate duties as may be requested by the Managing Committee

 BEHAVIOURAL & TECHNICAL COMPETENCIES:

  •  Good literacy, numeracy and verbal communication skills and IT literate.
  •  Good understanding of the products and services the organisations offer
  •  Experience of working with membership
  • A positive individual with a ‘can do’, results driven approach and attitude.
  •  Demonstration of trust, openness and respect in dealing with people.
  •  A desire to learn and succeed within a service environment
  •  Good communication skills
  •  Committed and reliable
  •  Flexibility and adaption to change and ability to deal with various demands
  •  Honesty and integrity
  • Ability to take responsibility
  •  Knowledge of the organisations’ rules, regulations and by-laws

 DRIVING LICENSE

  • Private Car

MEFPA

MEFPA

 
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