Our Client is seeking to recruit a Customer Relationship Officer for its operations.
RESPONSIBILITIES:
• Provide a friendly and professional welcome to all customers and visitors, presenting a positive impression of the organisation.
• Respond to customer enquiries and provide information regarding claims status, benefits and eligibility.
• Ensure that every customer enquiry is dealt with through the appropriate process.
• Ensure that incoming telephone calls are answered in a professional and timely manner and transferred, where appropriate, to the relevant department.
• Effectively handle and be accountable for all types of transactions.
• Manage and protect customer information, including sensitive financial information, in accordance with relevant legislation.
• Handle customer complaints by following organisational complaints procedures.
• Ensure the smooth operation of the facility.
• Promote market and ‘sell’ the service of the organisations.
• Deliver high levels of service with minimal supervision to make a difference to the customer.
• Assist in preparation of events such as AGM, SGM, Road shows or other meetings.
• Assist in resolving administrative issues as directed by the Team Leader.
• Liaise with Administrators and other stakeholders for the good running of the Association.
• To Perform such cognate duties as may be requested by the Managing Committee
PROFILE:
• Good literacy, numeracy and verbal communication skills and IT literate.
• Good understanding of the products and services the organisation offer.
• Experience of working with membership.
• A positive individual with a ‘can do’, results driven approach and attitude.
• Demonstration of trust, openness and respect in dealing with people.
• A desire to learn and succeed within a service environment.
• Good communication skills.
• Committed and reliable.
• Flexibility and adaption to change and ability to deal with various demands.
• Honesty and integrity.
• Ability to take responsibility.
• Knowledge of the organisations’ rules, regulations and by-laws.
• Holder of a valid driving licence.