Customer Relation Manager (ENL Property Limited)

We are looking for a Customer Relation Manager to join ENL Property team.

Main responsabilities:

• Ensure that the quality of service provided from presale to post sale is at the highest level with a view to build a loyal clientele and promote company’s image.

          - Ensure regular contact with buyers to update them on the status of their villas, provide daily support to address client requests and inquiries ;

          - Identify and develop problem solving methodologies to resolve customer issues promptly and accurately;

          - Ensure the correct options, cases, observations, photographs, accounts and progress statuses are captured on the CRM system by customer relation team and agents;

          - Liaise with operations department as and when required.

• Coordinate day to day operations of the Customer Relation department and provide administrative support to other departments as designated by Management.

Qualifications, skills and experience:

• Diploma in related field.

• A working experience of 5 years in general business would be an advantage.

• Multi task skills with ability to work under pressure and tight deadlines.

• Ability to effectively handle multiple priorities.

• Strong organizational skills, analytical skills and details oriented.

• Pleasant and extrovert personality coupled with interpersonal and communications skills.

• Proactive, Dynamic, Focused and Result oriented.

• Ability to handle conflicts with emotional intelligence.

• Fluent in English and French (both spoken and written).

• Computer literate.

• Job location: South