Concierge

Under the responsibility of the Head of Conciergerie Department and closely with the Amaris Travel Agency, you will be in charge of managing Conciergerie requests of Amaris Group’s employees.

Your main responsibilities will be to:
•Brief new Conciergerie requests
•Identify the best, most efficient and cost effective propositions
•Book the services in accordance with the proposal selected by the client
•Manage all changes and cancelations
•Insure a correct and effective invoicing for each request while matching the deadlines
•Follow-up the requests and communicate efficiently with all the clients in order to deliver the best service quality
•Be guarantor of the positive image and level of service delivered by the group’s Conciergerie department
•Bring new ideas and propositions to improve the whole process and services proposed 
•Insure a high and irreproachable level of quality

According to your involvement and skills, you will be able to:
•Manage supplier sourcing, negotiation and relationships
•Take part of the improvement of the Conciergerie online application
•Take part of the department’s quality monitoring

Your profile:

A fluent level in French and English is mandatory. Another language such as French, Spanish, Chinese or Italian is a plus.

Ideally graduated in tourism or similar studies, you have at least 2 years of experience in a conciergerie company, a travel agency or a tour operator.

You are interested in developing a career in the services & travel sectors. You are dynamic, able to manage emergencies with calm and see out of the box to find the best solution, you have good communication skills and wish to develop yourself in a fast growing international environment.