Complaint Handling Clerk

Cim Finance Ltd is currently looking for a dynamic and motivated Complaint Handling Clerk to work in its growing Customer Accounts Department.

Cim Finance Ltd is currently looking for a dynamic and motivated Complaint Handling Clerk to work in its growing Customer Accounts Department.

Purpose

Managing the complaint handling team within the Customer Service Excellence Centre and ensuring we provide appropriate resolutions for customers in the agreed time-frame.

Responsibilities

• Investigate complaints and members enquiries while providing timely responses that offer full explanation and wherever possible, resolution for customers
• Resolve dissatisfaction where possible and appropriate outside the formal complaints process
• Participate in quality assurance initiatives
• Perform Root Cause Analysis and provide recommendations to SBUs