Community Associate
The Community Associate (CA) is focused on providing an exceptional and professional service to both existing and potential clients. Working within a team, the customer service representative role is key to ensure the Regus experience is representative of a 5-star business. Providing the client with a superior service, which ultimately will give clients a reason to use Regus and a reason to stay with Regus.
Reports to: Centre Manager (CM).
Key Responsibilities :
Act as the first point of contact for all clients and visitors on a daily basis, providing a professional and friendly front of house service and delivering an
exceptional first impression.
Taking pride in the appearance of the business centre by adhering to the Regus dress code and ensuring all areas of a Regus centre including;
kitchens, meeting rooms, conference rooms and reception areas are presented within company standards and representative of a 5-star business.
Contribute to the overall revenue of the centre by identifying opportunities to up sell and cross sell Regus products and services.
Increase client retention by meeting and exceeding client needs.
Provide a resource for clients seeking information, assistance or recommendations; a thorough understanding of all key services, products
and amenities are critical in the ability to deliver service in an exceptional and timely manner.
Demonstrate a true passion for customer service by proactively seeking ways to exceed client’s expectations, always going above and beyond.
Highly visible and ready to assist clients as and when needs arise with a flexible and helpful approach.
Commit to solving any client/visitor issues and following through to resolution.
Support clients’ needs by preparing meeting rooms or offices before client use, troubleshooting basic IT and telecom technical issues, moving furniture
and providing beverages.
Providing administration support including delivering mail, organising courier services, ordering office supplies, preparing and booking their meeting rooms and other administration/secretarial duties.
Key Criteria :
Essential:
Previous work experience within a customer service focused position.
Previous experience of working within in a client-facing environment, i.e. Reception/ concierge.
Professional communication skills.
Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook
Proven organisation skills ability to prioritise and multi-task.Desirable:
Previous experience within another serviced office provider or other service related industry.
Degree or equivalent within hospitality or business.
Competencies:
PACE & AMBITION
We are passionate about what we do and act promptly to achieve our goals.
CUSTOMER FOCUS
Dedicated to meeting and exceeding the expectation and requirement of all customers.
ACHIEVEMENT DRIVE
Seizes opportunities to achieve and exceeds both business and personal objectives.
RESULTS ORIENTATED
We do what we say we will do. We are committed to delivering results and success.
COLLABORATION
Working effectively and cooperatively with others building good working relationships and actively participating as a team member to move the team toward the completion of goals.
PLANNING & ORGANISATION
Sets priorities, schedules activities effectively and demonstrates the ability to multitask.