Café LUX Waiter/Waitress (Caudan, Trianon & Bagatelle Outlets)

The Café LUX* Waiter will be serving a wide range of customers of the Café LUX* Outlet at the airport including taking orders, ensuring the outlet meets quality and food service regulatory requirements, and making sure Guests are provided with LUX* Shining service.

Main Responsibilities within Café LUX* Outlet:

1. Welcome seat and serve guests as per set service sequence;
2. Provide a speedy, courteous, efficient and friendly service to guests;
3. Present the outlet’s menu and answer to related questions;
4. Present food and drinks and serve to the customer according to the laid down standard;
5. Converse with Guests to obtain feedback and suggestion for improvement;
6. Handle Guests complaints efficiently through appropriate interaction and action and/or referral to a superior;
7. Ensure that standards of hygiene are maintained at all times and that the outlet complies with health and safety regulations;
8. Maximise the aesthetic appeal of outlet by the use of display;
9. Increase sales through making suggestions, proposing additional items and making use of suggestive selling techniques;
10. Upsell all food & beverage items available on the menu card;
11. Maintain cleanliness of furniture, fixtures and equipment in the outlet;
12. Report any missing items or items short in circulation;
13. Carry out in inventories on a regular basis and ensure stock level is always maintained;
14. Participate in the counter set-up and in clearing of tables on a daily basis, as instructed by the Café LUX* Manager;
15. Responsible for the issue of bills and collection of payment for consumption at the CAFÉ LUX* outlet with appropriate input on the system;
16. Handle all cash and credit card payment by Guests;
17. Issue bills to be settled by Guests based on the order. 

Qualifications:

• At least a National Certificate Level 3 in Restaurant and Bar Service or equivalent qualifications.

Previous performance:

• A minimum of 3 years of working experience in Food & Beverage operations preferably in a 5 star resort.

Other requirements:

• High levels of integrity;
• Passionate about service;
• Creative and innovative;
• Proactive, dynamic, flexible and professional attitude with outstanding interpersonal skills and customer service skills;
• Excellent verbal and written communication skills in both English and French languages. A third language will be a definite advantage;
• Previous cash handling experience;
• Willingness to work during odd hours, weekends as well as on public holidays;
• Valid Food Handlers’ Certificate;
• A clean certificate of character is a must.