The Back Office Administrator is responsible for the processing of all the transactions and documents for the clients of HotForex, a world leading Financial Trading broker. Will be required to work shifts (including night shifts) in order to provide a 24 hour cover for the company
REQUIREMENTS
- SUCCESSFUL CANDIDATES WILL BE REQUIRED TO WORK ON SHIFTS (providing 24 hour cover over a rota basis, (shifts: 07:00-15:30 ; 15:30-midnight; Midnight-7am)
- KINDLY DO NOT APPLY IF YOU CANNOT WORK THIS SHIFT.
- Candidates should reside in the Plaine Wilhems
- University Degree
- Minimum 1 year experience, experience in AML/CFT, compliance, data entry, processing of transactions or similar
- Fluency in English – extra language would be considered an advantage
- Able to work in a fast paced environment
- Have the ability to multi task and work to strict deadlines
RESPONSIBILITIES & DUTIES
- Processing and monitoring client deposits
- Investigating and processing client withdrawal requests
- Processing internal and external transfers
- Providing assistance to all department for back office related tasks in a timely manner
- Processing and monitoring bonus operations
- Ensuring compliance with the company’s anti-fraud policy by conducting thorough investigations
- Conduct security checks of clients via telephone, request additional documentation and communicate
with banks and processors
- Checking KYC documents and activating accounts
- Processing and proceeding with affiliate payments
- Generating accurate daily net deposit reports
- Assisting clients with general finance inquiries
- Processing payments for VPS - Providing daily screenshots of payment gateway balances for accounting reconciliation