Assistant System Engineer

The job incumbent shall be responsible for: -Assisting in Pre-sales, delivery, implementation, documentation and support of ICT equipment, systems and solutions. -Providing excellent customer service

Responsibilities:

1. Collect spare parts, equipment, cabling and accessories from suppliers and deliver same to either store or to client work sites;
2. Collect products / equipment from store and delivers to client sites;
3. Interact with customers and collects information on customer requirements;
4. Analyze requirements, designs and document solutions to be proposed;
5. Ascertain technical validation and ensure that technical validation of solution is backed up by relevant suppliers/manufacturers;
6. Assist to perform pre-installation tasks such as site preparation, earth testing, checking of environmental conditions;
7. Assist to perform implementation, configuration and testing of proposed solution, as per project implementation plan;Assist in laying  down a lab environment test system prior implementation;
8. Assist in laying out of  UAT (User Acceptance Testing) criteria at early stage of implementation;
9. Participate in submitting comprehensive technical documentation on implementation performed including all configuration details;
10. Submit intervention report detailing problem description, action taken and customer signature stating that intervention has been completed to satisfaction;
11. Assist System Engineers and participates in interventions at client’s site for technical support, repairs and maintenance of ICT equipment within a specific time frame;
12. Ensure that client is contacted and is aware of appointment for intervention;
13. Perform assigned tasks for intervention, regarding any other equipment from HMTL at client’s site;
14. Ensure logging of any equipment, requiring complex repairs and follow up on completion of repairs;Perform periodic maintenance and system review as per maintenance contractual terms or as instructed by System Engineers / HOD / Manager;
15. Draft and implement action plan for corrective action;
16. Ensure that the necessary safety measures are respected during installation, configuration, testing and repairing of equipment;
17. Assist in preparation of quotes and provides necessary information to complete quotes, submit to System Engineers for approval;

Qualifications & Experience:

1. Hold a  Diploma/Degree in IT;
2. Have elementary Professional Qualifications in IT;
3. Have sound knowledge of Contracting (Cabling);
4. Have knowledge of IT and Electronics;
5. Have a good leadership, planning and organizational skills;
6. Have a good communication and interpersonal skills;
7. Have a good written and spoken of English and French;
8. Have a minimum of 1 year working experience in a similar job position;