Assistant Spa Manager

Customer Service

• Actively participates in and oversees the provision of excellent service to guests.
• Makes every client who enters the Spa feel welcomed and at ease.
• Promotes and carry out Spa visits followed by a guest consultation.
• Maintains a high profile with guests, advises customers on the various and appropriate Spa tariff and treatment program.
• Maximises bookings, while ensuring each guest receives the highest standard of care and attention at all times, and encouraging them to return.
• Converses with guests to obtain feedback and suggestions for improvement.
• Verifies regularly that guest history and guest profile records are filled and accurately updated.
• Handles customer complaints efficiently through appropriate interaction and/or referral to the Spa Manager.