Assistant Guest Relations Manager

The Assistant Guest Relation Manager provides leadership, direction, supervision and motivation to Guest Relation personnel.

DUTIES AND RESPONSIBILITIES:

• Responsibilities and duties for this position shall include, but not be limited to, the following areas and activities. At management discretion, direction may be given for tasks outside the scope of work described.
• Ensure Guest Relation & Villa Areas are in a good state of maintenance and cleanliness
• Supervision of all aspects of Guest Relation & Villa operations established standards.
• Produce all administrative and statistical reports required by the Guest Relation & Villa Manager.
• Guest relation annual vacation plan and time keeping reports
• Ensure that all complaints are immediately followed up on and communicated to the relevant departments and resolved within 24 hours
• Ensure that all Guest Relation & Villa staff demonstrate proactive and enthusiastic guest care
• Ensure that a complete and updated guest history system is maintained
• Ensure that Team Leaders / Supervisors always action all procedures as set down in the Shift Procedures
• Ensure that structured handovers and briefing are carried out for each shift
• Ensure that staff are roistered in accordance with Business needs and the Training Activities within the Hotel
• Supervise staff behavior and take immediate corrective action when below Hotel standards
• Systematic appraisal of all Guest Relation & Villa employees
• Systematic training of all Guest Relation & Villa employees
• Liaise closely with Housekeeping to ensure that optimum number of rooms are available and all incoming guests requirements are met
• Communicate regularly with the Guest Relation & Villa Manager to keep him fully informed
• Communicate with all the departments, keeping them informed concerning any plans affecting their area
• Actively take part in Sales Activities within the Hotel including referral of lead to the Sales office
• Pro-actively sell and promote the various outlets and services of the Hotel to our guests
• Ensure that the Guest Relation & Villa supplies are reordered on a correct and timely system
• Ensure that all guests’ profiles are well maintained.
• Ensure that all Villa Masters tasks are well assigned and proper follow up with Villa guests done.
• Perform any other duties as assigned by Management

  Interested Candidates are kindly requested to apply using the link below:

http://chp.tbe.taleo.net/chp01/ats/careers/requisition.jsp?org=CONSHOTE&cws=48&rid=1825