Assistant Front Office Manager

To assist the Front Office Manager in efficiently planning and co-ordinating the operations of the Front Office Department, so as to conform to the Hotel’s standards.

 

 

Tamassa is hiring for the position of Assistant Front Office Manager

 

 Reporting to the Front Office Manager, the successful incumbent will be accountable to:

 

Customer Service

 

• Actively participates in and oversees the provision of excellent service to guests;
• Assists the Front Office Manager in welcoming important guests or groups;
• Converses with guests to obtain feedback and suggestions for improvement;
• Verifies regularly that guest history and guest profile records are filled and accurately updated;
• Handles customer complaints efficiently through appropriate interaction and/or referral to Front Office Management.

 

 Promotion and Direct Up-selling

 

• Contributes to the maximization of rooms’ revenue by identifying up-selling opportunities;
• Provides facilities to educational tours and supplies customers with hotel features.

 

Front Office Operations

 

• Checks movements of the day on a daily basis;
• Oversees that effective assistance is being provided to guests during check-in and check-out;
• Ensures that maximum security is given to items left at the front office by guests.

 

 QUALIFICATIONS

 

• Bachelor’s Degree in Hospitality and/or Tourism Management

 

 PREVIOUS PERFORMANCE

 

• 2 – 5 years in a similar position
• Previous experience in the hospitality industry experience preferably in a 5 star resort.

 

 OTHER REQUIREMENTS

 

• Excellent verbal and written communication skills both in English and French;
• A third language will be a definite advantage;
• Excellent interpersonal skills;
• Willingness to work flexible hours, during weekends and public holidays;
• Proactivity in guests requests and needs anticipating;
• Clean Certificate of Character is a must.

 

 (Management reserves the right to call only suitable candidates)