A techno-functional person responsible to deliver B2B support to North American clients. Strong English communication skills and good SQL and XML skills will allow you to be successful in this role.

Application Support Engineer – Dayforce

ABOUT US: 

Dayforce HCM is a rapidly growing leading innovator in next-generation Workforce Management solutions which deliver Payroll, Tax, Benefits, Human Resources and Workforce Management services by addressing the human capital management needs in a single, reliable, end-to-end, SaaS application that streamlines and accelerates processes, improves accuracy, enhances efficiencies and drives business results.

• Human Resource Executive® Magazine – Top HR Product of the Year (October 2013)
• Leader in Human Capital Management (November 2013): Ceridian is named a leader in Human Capital Management by Nucleus Research.

About the position

Reporting to the Project Lead, the Application Support Engineer is responsible for delivering business-to-business application support to Dayforce’s enterprise clients.  He/she will collaborate with clients’ administrators/end users as well as internal Development, QA, and Services teams to prioritize clients’ needs and drive incidents to closure.  The Application Engineer will combine strong communication, functional, technical, root cause analysis and problem solving skills with a keen business sense to deliver top notch client-focused support.

This is an excellent opportunity to join a rapidly growing leading innovator in next-generation Workforce Management solutions in a technically challenging and rewarding role.  Through our training and mentoring program, you will develop deep technical expertise and gain valuable business and industry related experience.  The ideal candidate is looking to grow his/her career within our Client Support team and thrives in a highly collaborative and fast paced environment.

Responsibilities

• Leveraging strong analytical and problem solving skills to efficiently resolve incidents.
• Providing clients with regular and timely incident updates.
• Maintaining the highest level of client satisfaction.
• Reproducing and meticulously documenting software defects.
• Monitoring, deploying and maintaining client production environments.
• Contributing to the support knowledge base.
• Assisting with a wide variety of operational projects including:
• Technical programming and scripting tasks.
• Helping client transition to support and implement best practices.
• Enhancing the customer support experience.
• Optimizing internal processes and procedures.

Qualifications

• Bachelor's Degree in Computer Science, Engineering, or relevant software/computer related fields
• Proficiency with SQL and an understanding of relational database systems
• Superior communication, organizational, and problem solving skills
• Good exposure to object oriented programming
• Familiarity with Microsoft Server Technology (e.g.; Windows / SQL Server)
• Ability to work flexible hours 

Significant Assets:

• Previous client support experience
• French language skills
• C# / .NET / Silverlight

Facilities provided by Ceridian

• Free health insurance
• Laptop
• Transport in case of overtime/late shift
• Working Hours
  • Tier 2:
  • 11:30-20:30, Mid shift

We thank all interested candidates however only those selected for interviews will be contacted.