Application Support Analyst

The Application Support Analyst will have to ensure the technical support of our products.

Essential duties and responsibilities include the following: • Apply technical knowledge, skills and expertise to provide development, testing and support service to customers • Collaborate with both onshore and offshore team members • Accurately plan, record time and effort spent on activities via trackers • Communicate orally and in writing with customers to provide good service • Take ownership and follow up on assigned incidents/tickets  • Be logical and provide SWOT analysis when faced with challenges and problems • Ensure responsive and timely incident resolution. • Analyse, prioritize and follow-up on incidents/change requests.  Note that other duties may be assigned by Team Leader/Manager
 
Minimum Education/Experience:  • Diploma or Degree holder in IT • At least 1-2 years of experience in software development, testing or application support.
 
Basic Skills: • Outstanding communicator (both written and oral) in English  • Work well alone as well as in a team • Dependable • Customer Service oriented • Adaptable and Flexible when faced with tight deadlines • Quality Orientated • Ethical
 
Technical Skills: • Computer/IT savviness • Knowledge of industry standards and project methodologies • Knowledge of software development concepts and lifecycles • Good analytical and problem solving skills • SQ