Accenture- Location Facilities Specialist

Accenture Supervise and deliver a set of Workplace Solutions capabilities including Workplace Operations Services and Space Management for all Mauritius location.

Accenture

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

Job Summary:

Supervise and deliver a set of Workplace Solutions capabilities including Workplace Operations Services and Space Management for all Mauritius location:

Office Operations includes A/V support, catering, document, switchboard, reception, floor support, asset mgmt, building maintenance, cleaning, mail delivery, logistics and transport

Space management includes the delivery of all space management and related services (e.g. project or group seat / space allocations, conference room bookings, etc), with the primary focus on achieving optimal seat and space utilization, while considering the varied requirements of all businesses.

Professional Background

Qualifications:

Education: Relative degrees or junior civil engineer

Work Experience: 4 to 5 year experience in Office Services / Facility Management

Work Requirements: Requires thorough knowledge of policies, procedure and structure of area(s) of responsibility. Requires the use of initiative and independent judgement

Knowledge and Skills Requirements:

•Solid business acumen and previous experience in a similar domain (preferably in an international company)
•Strong customer service skills
•Strong interpersonal, communication (French and English) and problem-solving skills
•Ability to work well with all levels of management, staff and external service providers
•Rigor and high quality work products and processes focus
•Leadership, teamwork spirit, positive attitude and high degree of self confidence
•Self-motivated
•Analytical skills
•Project management skills
•Knowledge of Finance and Budget
•Knowledge of contract management
•Computer skills - knowledge of Word and Excel applications

Job Description

Strategy:

•Provide input on the strategic direction and vision for Office Operations and Space Management
•Define performance metrics and monitor performance against the strategy for different groups and revise/update strategies as appropriate
•Identify and analyze trends of concepts/technologies impacting the Workplace Solutions capabilities and specialties
•Design and manage new or changes to, existing operating models, technologies and business applications to continually support Accenture's Workplace Solutions strategy
•Participate in the strategic review of business operations and implement subsequent decisions (including outsourcing)

Delivery:

•Execute overall workplace strategic direction and vision for the capability areas
•Manage and oversee Accenture's Workplace Solutions operations across all Accenture businesses in line with the predefined scope of services, processes and standards (ensuring appropriate corporate control and local business relevance)
•Work collaboratively and proactively with customer groups to achieve optimal seat and space utilization results, based on varied client demands and available space (Seat Demand and Supply)
•Build super-user skills in Workplace Solutions tools such as Seat Management, Centerstone,
•Monitor appropriate metrics to measure and support space utilization and occupancy
•Account for results of work and customer satisfaction across area of responsibility

Financials / budget management:

•Plan, manage and account for Workplace capabilities operating budgets (forecasts, variance analysis)
•Provide input in establishing and overseeing the capital budgets including variance analysis, annual/quarterly forecasting and long-term planning
•Manage and secure the Procurement process
•Review and approve Workplace Solutions invoices for the location and/or supplier, including resolving billing issues with vendor and escalating issues as needed
•Manage charge out where applicable

Customer / Vendor relationships:

•Manage relationships with internal customers and independently resolve escalated issues
•Manage the relationship between Workplace Solutions and other customer groups, Corporate Functions and user groups to ensure correct alignment with business priorities
•Influence relevant leadership and/or stakeholders to take action in line with the strategic direction of Workplace Solutions
•Develop and manage contract relationship with external service providers (negotiate and manage contracts, review performance against strategy, quality and budget)

Program and project management:

•Design and implement programs and processes to deliver performance improvements to continually support Accenture's Workplace Solutions strategy
•Utilize Workplace tools for workflow/service management and analyze data and/or process performance to drive innovation and continuous improvement
•Lead quality assurance checks to ensure service standards are being met
•Participate in sharing best practices across teams/locations/countries

People Management:

•Lead and manage a team of Workplace location services or facility employees
•Manage and ensure consistent application of human resource processes, including career development, performance management (objective setting, annual review) and recruiting within area of responsibility and in accordance with local legislations and rules
•Provide leadership, direction, development and employee supervision within the areas of responsibility (including succession planning and people development strategy / training)
•Oversee and assist with integration of new joiners

Accenture does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity or expression, or any other basis covered by local law.