Deliver Spa treatment protocols to guests up to the highest technical and service standard

RESPONSIBILITIES
- Deliver Spa treatment protocols to guests up to the highest technical and service standard
- Possess full product knowledge, sales protocols and spa operations
- Up-sell spa services and retail products meeting personal and budgetary targets
- Assist Senior therapist with products stocks – to ensure all retail and professional stock is always available
- Is fully conversant in the tasks of the host and spa attendant team
- Adhere to all standards and procedures (SOP’s) of the spa at all times
- Assist and ensure that the presentation of each area of the spa meets with the agreed standard at all times
- Treat with confidentiality any information disclosed by guests during the course of their visit to the Spa
- Ensure that all guests are warmly and positively welcomed and that the spa team nurture their relaxation, comfort and enjoyment in the spa
- Assist and participate in a training and development program to ensure full competence in the Spa treatment menu, product knowledge, sales protocols and spa operations
- Participate in daily operations meetings with the spa team
- Always ensure that optimum levels of cleanliness and hygiene in the treatment rooms and related areas are maintained at all times
- Ensure all treatments are prepared effectively in a timely manner with all equipment, linen, and product available organised and ready to hand in the treatment room

EXPERIENCE
At least 2 years experience working in hospitality / SPA

OTHERS
- Ability to communicate effectively
- Willing and able to work flexible shifts
- Customer oriented
- Enthusiastic and pleasant personality

- A clean certificate of character is a must

(Management reserves the right to call only suitable candidates)