The main role of the management executive is to manage/run the operations of a department of approximately 10 in a service company dealing with high end international customers.
30-40% of the role also involves cross selling and upselling the services of the company to existing customers and/or marketing to new potential international customers. The operations are very process driven and requires an individual who is much disciplined, meticulous and pays attention to details. The ideal candidate need to be customer centric as this role requires being into constant liaison with international clients.
The following is a non-exhaustive list of duties:
This role will have up to 10 FTEs to be directly managed, as such requires that the ideal candidate requires people management skills, being influential and can act as a mentor and role model for the team.
A lesser qualification may be accepted if this is compensated by suitable demonstrable real world experience. Experience within a process driven operation in the BPO sector will be a definite advantage.
This role will be based in a fast paced, fact changing start-up type environment and as such requires an individual with exceptional skills in the following:
We are looking for exceptional individuals to be part of the company transformation team in an exciting fast paced start up culture. Skills and experience are required, appreciated and valued but personality and character, intelligence and integrity will be paramount considerations. High maintenance, humorless, introvert or self-important individuals will not succeed in this position and should not apply. You should already be a self-starter, quick learner and have a solid ability to work independently and get things done.
This is a full time permanent position.