•To Promote, coordinate, develop and implement Sales and Marketing Strategy so as to exceed customer expectations and achieve Company Corporate objectives in terms of Sales Targets.

Customer service.

1. Establish, maintain, and enhance good relationships with customers.
2. Provide excellent service consistent with Company’s core service standards and brand attributes.
3. Report all requests, claims and complaints; work with concerned departments to resolve them in a timely and efficient manner and follow up to ensure the customers’ satisfaction.
4. Respond to customers interactions in a professional and timely manner, provide help and advice using the company’s products and services and achieve positive resolutions.
5. • Directs Company sales in accordance with the Marketing/Sales Plan in order to maximise profit commensurate with best interests of the Company, its employees and its customers.
   • Responsible for a portfolio of clients and act as a frontline representative of the Company.
   • Ensure that the quality of product/service provided is of the highest level with a view to build a loyal clientele and promote company’s image.
   • Promoting the following five brands : Parker & Waterman pens, Dymo labeling machines, goodjob and papermate brands at corporate level
   • Any other actions related to three brands as and when needed

Qualification and Experience

1. Diploma or degree in Sales & Marketing
2. 5 years work experience 
3. Dynamic, Motivated, Pleasant and extrovert personality.
4. Enthusiastic and Customer service oriented with an efficient and business-like approach.
5. Highly proficient in written and spoken English and French.