CANCEL

Add new Job Alert

This job is expired

Executive Housekeeper

  • Black River
  • Not disclosed
  • Permanent
  • Added 02/06/2017 
  • Closing 01/07/2017

• Diploma or BSC in relative field from a recognized institution • Minimum 8 Years of experience in hotels • Computer literacy including hotel management system • Fluent in English and French both written and spoken, a third language would be an advantage

 

Capability:

  • Assists superior / HR in conducting selection, recruitment and promotion of respective team members
  • Conduct Performance Appraisal and identify necessary training measures of respective team members
  • Together with HR develop and implement formal training plans for the Department: Identify departmental trainers, assign training responsibilities and meet with departmental trainers monthly
  • Makes recommendations to Superior on team members’ matters and promotions
  • Ensure that discipline prevails within the team and communicates any disciplinary issues to Superior / HR Manager
  • Act as a coach: Ensure that on the job training is conducted on a regular basis

Customer:

  • Coordinate & supervise activities in his/her department.
  • Ensure Guests’ / Repeaters’ satisfaction at all times and be totally aware of their preferences
  • Ensure that respective team projects a warm, professional and welcome image
  • Handle and monitor of guests complaints and the relevant follow up action required
  • Establish and maintain effective interpersonal relations and takes active interest in the welfare, safety & development of TM
  • Interact regularly with guest to obtain feedbacks for improvement

Finance:

  • Manage Roster
  • Set the annual operating budget and ensures that it is strictly adhered to and managed on a monthly basis
  • Establish cost management plan
  • Manage his department as independent profit centre
  • Ensure monitoring and control of inventory

Process:

  • Ensure respective TMs are operating as per Quality Management System
  • Ensure respective TMs are operating as per S&H regulations and policies
  • Ensure briefings have been done to all TM
  • Manage and control all areas of housekeeping, including laundry, guest rooms, public area and parts of the back of house and studios
  • Establish in line with the quality manager of all quality procedures and follow-up

Heritage Awali Golf & Spa Resort

Heritage Awali Golf & Spa Resort

 

View More Vacancies from Heritage Awali Golf & Spa Resort

Advertise with Us
Help

We use cookies to customise our website for you, giving you the best possible user experience. If you continue without changing your settings, we’ll assume that you are happy to receive this personalisation. Find out more about our cookie policy

Accept & Close