Be the main point of contact for queries and complaints.Promote, Market and sell the services of the organisation

QUALIFICATIONS & EXPERIENCE           

Bachelor Degree in Management /Marketing with Three (3) years in a Marketing/Service environment or  A Diploma in Management /Marketing with 5-years’ experience

 AGE                         

25 to 35 years

SALARY                

commensurate with qualification and experience

DUTIES & RESPONSIBILITIES:

•  Provide a friendly and professional welcome to all customers and visitors, presenting a positive impression of the organisations.
• Respond to customer enquiries and provide information regarding claims status, benefits and eligibility
• Ensure that every customer enquiry is dealt with through the appropriate process.
• Ensure that incoming telephone calls are answered in a professional and timely manner and transferred, where appropriate, to the relevant department.
• Effectively handle and be accountable for all types of transactions.
•  Manage and protect customer information, including sensitive financial information, in accordance with relevant legislation.
•  Handle customer complaints by following organisational complaints procedures.
•  Ensure the smooth operation of the facility. 
• Promote market and ‘sell’ the service of the organisations
•  Deliver high levels of service with minimal supervision to make a difference to the customer.
• Assist in preparation of events such as AGM, SGM or other meetings
• Assist in resolving administrative issues as directed by the Team Leader
• Liaise with Administrators and other stakeholders for the good running of the Association
• To Perform such cognate duties as may be requested by the Managing Committee

 BEHAVIOURAL & TECHNICAL COMPETENCIES:

•  Good literacy, numeracy and verbal communication skills and IT literate.
•  Good understanding of the products and services the organisations offer
•  Experience of working with membership
• A positive individual with a ‘can do’, results driven approach and attitude.
•  Demonstration of trust, openness and respect in dealing with people.
•  A desire to learn and succeed within a service environment
•  Good communication skills
•  Committed and reliable
•  Flexibility and adaption to change and ability to deal with various demands
•  Honesty and integrity
• Ability to take responsibility
•  Knowledge of the organisations’ rules, regulations and by-laws

 DRIVING LICENSE

• Private Car